Where is Itel located?

itel is located in Montego Bay, Jamaica. Founded in 2012, itel has expanded its operations throughout the Caribbean and across the broader Americas region, now operating in seven different countries.

Is Itel a resilient CX provider?

MONTEGO BAY, Jamaica, Aug. 29, 2024 /PRNewswire/ -- Despite a challenging quarter for most industries, itel, the Caribbean's largest homegrown international CX provider, has shown remarkable resilience by doubling down on its expansion in Jamaica, increasing its employee headcount to serve two new clients in the logistics and retail sectors.

Why is Itel hiring blitzes in Jamaica?

To serve such demand, itel has engaged in several hiring blitzes across Jamaica, looking to add to its already strong workforce of nearly 2,000 employees on the island, signaling to the market that itel continues its robust growth trajectory, despite unpredictable economic conditions.

Why is Jamaica a global service destination?

Jamaica continues to solidify its place as the leading global service destination in the Caribbean through initiatives such as the 5-year Global Services Sector Project. Kingston is the capital and corporate center of Jamaica.

How is Itel integrating AI into its global operating model?

Simultaneously, itel is diversifying its technology and innovation platform proactively integrating AI into its global operating model. The company has already launched its suite of generative AI features developed in-house to support a customized approach to customer experience delivery.